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Beyond Presence
Overview :
Beyond Presence is a company focused on leveraging digital twin technology to create human-like conversational experiences. Its core product is interactive conversational avatars capable of highly realistic real-time dialogue. This technology simulates human appearance, voice, and behavior, providing businesses with a novel customer service, sales, and training solution. It not only reduces labor costs but also enables 24/7 uninterrupted service, improving customer satisfaction and loyalty. Furthermore, the product supports multiple languages, meeting the needs of users in different regions globally. Beyond Presence's product is positioned to provide businesses with efficient, personalized, and innovative digital interaction tools. Its pricing strategy is flexible, including free trials and various packages such as personal, professional, business, and enterprise plans to cater to clients of different scales and needs.
Target Users :
This product primarily targets enterprise clients, including but not limited to those needing efficient, personalized customer service, those aiming to boost sales conversion rates, and those requiring employee training or customer guidance. It's suitable for businesses seeking to enhance customer experience, reduce operational costs, and strengthen market competitiveness through innovative technology. Furthermore, Beyond Presence's interactive virtual avatar technology is highly attractive to businesses handling high-volume customer inquiries or aiming for global expansion.
Use Cases
A global e-commerce company utilized Beyond Presence's interactive virtual avatars to provide customers with 24/7 online shopping consultation, significantly improving customer satisfaction and purchase conversion rates.
A multinational educational institution used customized interactive virtual avatars to provide students with personalized learning guidance, enhancing student learning outcomes and engagement.
A financial company used this technology to create virtual customer service agents to provide real-time financial consultation and problem-solving in multiple languages to global customers, optimizing customer service processes.
Features
Create personalized virtual avatars: Users can create their own virtual avatars by uploading a 2-minute video or selecting one from the existing virtual avatar library.
Customize interactive video agents: Set specific job descriptions and knowledge bases for virtual avatars, enabling them to conduct dialogues and interactions in the digital world.
Multilingual support: Supports 29 languages, including English, Chinese, Japanese, Korean, French, and German, enabling effective communication with users globally.
Real-time interaction and analysis: Through real-time dialogue and interaction, businesses can better understand customer needs and extract key insights from conversations.
Seamless integration: Interactive virtual avatars can be seamlessly integrated into a company's existing platforms or deployed through API solutions, suitable for various scenarios such as online meetings.
How to Use
1. Access the Beyond Presence website and register an account.
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2. Select to create an interactive video agent on the platform.
3. Upload a 2-minute video or choose an avatar from the existing virtual avatar library.
4. Set the job description, knowledge base, and initial script for the virtual avatar, customizing its functions and behavior.
5. Share the unique link of the generated interactive video agent for clients or users to interact with.
6. View and analyze the interaction data between the virtual avatar and users through the platform's analytical tools, extracting valuable customer insights.
7. Adjust the knowledge base and functional settings of the virtual avatar as needed to optimize user experience and business results.
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