

Xunfei A.I. Intelligent Customer Service Solution
Overview :
The Xunfei A.I. Intelligent Customer Service Solution is a comprehensive customer service system provided by Xunfei based on its advanced speech technology. The system achieves intelligent outbound calling, intelligent answering, voice navigation, online text customer service, quality inspection analysis, and seat assistant functions via various channels such as phone, Web, APP, miniprograms, and self-service terminals. It improves customer service efficiency, reduces labor costs, and enhances the customer service experience through technologies such as a high recognition rate speech recognition engine, natural and smooth speech synthesis technology, intelligent interruption ability, IVR navigation, and customer service platform middleware.
Target Users :
["Enterprise Customer Center: Suitable for enterprises seeking to improve customer service efficiency and reduce costs, helping to establish a sound customer relationship.","Service Provider Center: Appropriate for companies offering customer service outsourcing services, enhancing service capabilities and levels through intelligence.","Educational Industry: Education institutions can use the intelligent customer service system to automate student notification and feedback collection, improving management efficiency.","Intelligent Marketing: Marketing companies can utilize the intelligent customer service for customer follow-up and marketing activities, enhancing the user interactive experience."]
Use Cases
Haidilao: The use of AI phone customer service system has improved the queuing and reservation efficiency, saving a lot of labor costs.
Distributor Network: Utilizes AI intelligent customer service interfaces to provide value-added services to customers, enhancing customer stickiness.
Huatu Online: Uses the intelligent customer service system to conduct student follow-up and notifications, improving marketing conversion rates.
Features
Phone Customer Service: Provides high recognition rate services for users via the phone channel using the DFCNN (Deep Fully Sequence Convolutional Network) speech recognition engine version and realizes rapid problem solving.
Online Customer Service: Utilizes the intelligent customer service system to provide online text customer service functionality, improving the responsiveness and quality of customer inquiries, and enhancing the user experience.
Quality Inspection Analysis: Intelligent analysis of customer dialogues assists enterprises in optimizing service processes and improving the quality of service, providing powerful support for enterprise decision-making.
Intelligent Seat: When the robot cannot meet customer needs, the manual seat can intervene quickly to ensure service continuity and quality.
IVR Navigation: Users can reach the desired business module through virtual voice by using a flat menu design to improve navigation efficiency.
Customer Service Platform Middleware: Rapidly integrates robot dialogue interaction capabilities into existing phone platforms and CRM systems for enterprises, simplifying the overall system.
Human-Robot Collaboration: Blending artificial intelligence and human service to ensure that customers receive high-quality and consistent service experience, enhancing customer loyalty.
How to Use
Step 1: Enterprises choose a suitable intelligent customer service solution based on their own needs.
Step 2: Communicate with the service provider to customize specific intelligent customer service system features.
Step 3: Carry out system deployment, including hardware configuration and software installation.
Step 4: Conduct operating training for customer service personnel to ensure smooth operation.
Step 5: Officially launch the intelligent customer service system and carry out real-time monitoring and regular evaluation.
Step 6: Continuously optimize the performance and service quality of the intelligent customer service system based on feedback and data analysis, and continue to improve.
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