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Riviera
Overview :
Riviera is an AI-powered voice platform designed specifically for the hotel industry, aiming to enhance customer experience and optimize hotel operational efficiency through intelligent voice interaction. It supports multilingual conversations, enabling quick responses to customer inquiries and handling requests such as reservations and room service. It also offers personalized service through data analysis. Using advanced AI technology, Riviera reduces manual intervention, lowers operating costs, and helps alleviate employee workload, especially during peak seasons. The product stems from the digital transformation of the hotel industry and the increasing customer demand for service immediacy and personalization. Pricing and specific positioning are customized based on hotel size and needs.
Target Users :
Riviera is primarily designed for the hospitality sector, especially mid- to high-end hotels. It aims to improve customer service quality and operational efficiency through intelligent technology, reduce labor costs, and alleviate employee workload during peak periods. Furthermore, it provides data analytics to help hotels optimize their service and marketing strategies.
Use Cases
An international hotel chain using Riviera's AI Booking Expert increased phone booking conversion rates by 30%.
A hotel achieved 100% accuracy in room service orders and a 25% increase in customer satisfaction by using the AI Room Service Agent.
A small boutique hotel utilized Riviera's AI Phone Operator to reduce front desk call handling workload by 50%, improving employee efficiency.
Features
AI Phone Operator: Answers calls instantly, provides friendly and intelligent interaction, and quickly transfers calls to relevant departments.
AI Room Service Agent: Accurately receives room service orders, remembers customer preferences and dietary restrictions, and provides personalized menu recommendations.
AI Booking Expert: Converts phone inquiries into bookings without manual intervention, supports integration with GDS systems, and offers customized packages and upgrade suggestions.
Supports multilingual conversations, enhancing the experience for international customers.
Provides enterprise-level support and customized services, ensuring seamless integration of the system with existing hotel processes.
Employs bank-grade encryption and a comprehensive privacy policy to protect customer data security.
Offers visual analysis of agent performance to help hotels optimize service processes.
How to Use
1. Visit the Riviera official website and register an account.
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2. Select suitable AI service modules based on your hotel's needs (e.g., AI Phone Operator, AI Room Service Agent).
3. Provide basic hotel information and service details to allow the system to perform customized training.
4. Integrate the Riviera system with your hotel's existing telephone and booking systems.
5. Test the system's functionality to ensure smooth and accurate voice interaction.
6. Activate the system to start providing intelligent voice services to customers.
7. Regularly review system analysis reports to optimize service processes and customer experience.
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