

Ariglad
Overview :
Ariglad is an online tool that uses AI technology to automatically create and update knowledge bases. It can gather information from channels like Zendesk and Slack, helping businesses save time and resources spent on knowledge base maintenance. This leads to increased customer service efficiency and customer satisfaction. As a SOC2 certified product, Ariglad ensures data security.
Target Users :
Ariglad's target audience is enterprises and customer service teams that need to maintain knowledge bases, particularly those using customer support tools like Zendesk and Slack. It's suited for businesses looking to improve customer self-service efficiency, reduce customer support workload, and enhance customer satisfaction.
Use Cases
Company A saw an 81% increase in the percentage of customers finding answers in the knowledge base after using Ariglad.
Customer service team B reduced their manual knowledge base update workload by 30% with the help of Ariglad.
Company C ensured their knowledge base content was up-to-date by using Ariglad's real-time source synchronization feature.
Features
Automatically sync information from Zendesk, Slack, and other sources to update the knowledge base.
Analyze support tickets to identify gaps in the knowledge base and suggest additions.
Ensure the knowledge base is updated with the latest information when new features are launched.
Leverage chat content as a source for knowledge base updates.
Provide real-time source synchronization, using AI to merge and update the knowledge base.
Reduce the manual workload required for maintaining the knowledge base.
Improve response times by providing the most up-to-date information.
How to Use
1. Visit the Ariglad website and register an account.
2. Follow the guided steps to integrate Ariglad with your existing customer support systems.
3. Set up Ariglad's automatic update rules and sync sources.
4. Review and publish the knowledge base articles automatically generated or updated by Ariglad.
5. Monitor Ariglad's performance and adjust settings as needed.
6. Utilize the data and feedback provided by Ariglad to further optimize your knowledge base content.
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