Tongyi XiaoMi
T
Tongyi XiaoMi
Overview :
Alibaba Cloud Intelligent Customer Service, combined with Tongyi large model, is fully upgraded to provide an integrated solution that deeply integrates multi-channel contact centers with AI applications. It empowers enterprises to transform their service experience from informational to intelligent and multimodal. The AI agent, a smarter conversational robot, can connect with knowledge for dialogue, offering a more human-like conversation experience, covering a wider range of service scenarios. It supports various forms of knowledge, including documents, web pages, frequently asked questions, complex multi-turn conversations, tables, and databases.
Target Users :
Provides all-round assistance to human agents, boosting customer service and sales performance
Total Visits: 9.4M
Top Region: CN(92.49%)
Website Views : 180.0K
Use Cases
Enterprise call centers use conversational robot intelligent agents to enhance customer service efficiency.
Sales teams use conversational robot intelligent agents to provide real-time business guidance.
Companies use multimodal intelligent contact centers to achieve omnichannel customer service.
Features
Real-Time Assistance
Sales Analysis
Pretraining Customer Interactions
Real-Time Business Guidance During Service
Post-Call Intelligent Call Analysis
Conversation Breakdown Analysis
Excellent Case Accumulation
Improvement in Communication Skills
Featured AI Tools
GPTs
Gpts
GPTs enable anyone to create customized versions of ChatGPT to suit specific purposes, making them more helpful in daily life, aiding in specific tasks, or in work and home environments, and then sharing their creations with others. GPTs require no coding; you simply provide instructions and additional knowledge in a conversational manner, and then choose the actions it can perform to create them. They can serve as your personal assistant for daily life, specific tasks, or learning and work. GPTs can also connect to the real world, interacting with external data or systems. Corporate users can also deploy internally dedicated GPTs to meet their business needs. GPTs let more people participate in shaping AI behavior and make the use of ChatGPT more personalized and intelligent.
AI Conversational AI
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Tongyi XiaoMi
Tongyi XiaoMi
Alibaba Cloud Intelligent Customer Service, combined with Tongyi large model, is fully upgraded to provide an integrated solution that deeply integrates multi-channel contact centers with AI applications. It empowers enterprises to transform their service experience from informational to intelligent and multimodal. The AI agent, a smarter conversational robot, can connect with knowledge for dialogue, offering a more human-like conversation experience, covering a wider range of service scenarios. It supports various forms of knowledge, including documents, web pages, frequently asked questions, complex multi-turn conversations, tables, and databases.
AI Customer Service Assistant
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