

Tencent Enterprise Customer Service
Overview :
Tencent Enterprise Customer Service is an intelligent online customer service system powered by instant messaging and artificial intelligence technologies. It comprehensively improves the efficiency of corporate customer service. The product is positioned to offer full-scenario enterprise-level SaaS services, helping businesses achieve digitalized smart operations.
Target Users :
Tencent Enterprise Customer Service is suitable for all types of businesses, especially retail e-commerce and online service sectors. It assists in enhancing customer service efficiency,Boosting customer conversion ability, and achieving digitalized smart operations.
Use Cases
{
"ABC E-commerce": "ABC E-commerce improved consultation efficiency and promoted sales conversion through the multi-channel customer service coverage and intelligent routing provided by Tencent Enterprise Customer Service."
}
{
"XYZ Online Service Platform": "XYZ Online Service Platform achieved cross-departmental efficient collaboration and quickly resolved customer issues by utilizing the intelligent ticket automation function of Tencent Enterprise Customer Service."
}
{
"123 Retail Chain Store": "123 Retail Chain Store successfully strengthened customer conversion advantages and boosted sales performance by leveraging the proactive marketing functions of Tencent Enterprise Customer Service."
}
How to Use
Log in to the Tencent Enterprise Customer Service website at https://qidian.qq.com/module/service.html
Register an account and verify your identity
Set up the customer service dashboard, configure multi-channel coverage and intelligent routing distribution rules
Establish a customer database to manage business opportunities, set customer tags and value ratings
Utilize intelligent ticket automation for cross-departmental efficient collaboration in resolving customer issues
Use active marketing functions to enhance customer conversion advantages
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