Neuradocs
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Neuradocs
Overview :
Neuradocs is a community channel automation assistant that connects to knowledge bases and provides instant, accurate responses. Leveraging AI technology, it manages and responds to customer inquiries based on existing content, suitable for platforms like Slack and Discord, helping businesses enhance customer support and engagement. Key advantages of Neuradocs include high accuracy in responses, quick issue resolution times, and the ability to build knowledge graphs, thereby improving customer service quality.
Target Users :
The target audience for Neuradocs includes businesses, startups, and organizations, particularly teams seeking to enhance customer support and engagement within community channels. It is ideal for managing active Slack workspaces, Discord servers, forums, or any platform where customers ask questions and seek support.
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Use Cases
Businesses use Neuradocs to automatically respond to customer inquiries on Slack, enhancing response speed.
Startups manage user questions on Discord through Neuradocs, reducing the workload of customer service.
Organizations utilize Neuradocs to build knowledge graphs and optimize customer support processes.
Features
Knowledge Base Connection: Neuradocs can connect to the company's knowledge base to update information in real time.
Instant Response: Neuradocs can provide immediate answers to user questions in community channels.
Multi-Platform Support: Supports multiple community platforms such as Slack and Discord.
Knowledge Graph Construction: By creating knowledge graphs, Neuradocs can better understand and answer user inquiries.
Expert Tagging: If Neuradocs cannot answer a question, it will tag it for an expert to address.
High Accuracy: Neuradocs offers up to 96% response accuracy.
Quick Response: Average issue resolution time is less than 30 seconds.
How to Use
1. Register and log in to the Neuradocs platform.
2. Connect your knowledge base or upload document files.
3. Choose the community platform you want Neuradocs to integrate with, such as Slack or Discord.
4. Follow the guidelines to complete the integration setup between Neuradocs and the chosen platform.
5. Set up Neuradocs' auto-response rules and knowledge graph construction parameters.
6. Activate Neuradocs to start automatically answering user queries in community channels.
7. Monitor Neuradocs' performance and adjust settings as needed to optimize response quality.
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