

Sendbird AI
Overview :
Sendbird AI Customer Service is an AI solution focused on enhancing the quality of customer service for businesses. It enables 24/7 uninterrupted customer support through intelligent AI agents that respond swiftly to customer needs, improving customer satisfaction. The product supports omnichannel deployment and can be integrated into various customer support software, helping businesses optimize their service processes and reduce operational costs. Its key advantages include high scalability, a powerful AI engine, data security, and flexible customization capabilities, making it suitable for businesses requiring efficient customer service.
Target Users :
Sendbird AI Customer Service is designed for businesses seeking to enhance the efficiency and quality of their customer service, particularly those dealing with high customer traffic, multi-channel communication needs, and the requirement for quick responses to customer inquiries. It helps companies reduce labor costs, improve customer satisfaction, and strengthen brand competitiveness.
Use Cases
Hostelworld: With Sendbird AI Customer Service, the internal development time, which originally took 6-9 months, was significantly reduced, enabling the rapid launch of the intelligent customer service system and enhancing customer response speed.
Paytm: By leveraging Sendbird's AI technology, significant reductions were made in the complexity of real-time message processing, saving a considerable amount of resources and effort.
Porter: Thanks to Sendbird's seamless notification integration, user engagement was improved while reducing SMS costs.
Features
Omnichannel support: Provides instant customer support across multiple channels, including mobile, web, social media, SMS, and email.
Continuous conversation: The AI customer service agent can seamlessly connect customer dialogues across different channels to ensure coherent communication.
Proactive service: The AI agent can proactively reach out to customers, addressing potential issues before they arise.
Unified customer insights: Integrates omnichannel conversation data to provide a 360° view of customers, helping businesses make more informed decisions.
Security and compliance: Offers transparent AI auditing and data governance to ensure customer data security and privacy protection.
How to Use
1. Visit the official Sendbird website and register for an account to gain access.
2. Create a project on the Sendbird platform and configure the AI customer service agent's basic parameters, such as supported channels and languages.
3. Integrate Sendbird AI Customer Service into existing customer support systems or websites to ensure smooth data synchronization and interaction.
4. Customize the conversation flows and knowledge base of the AI customer service agent by adding FAQs and business logic based on your business needs.
5. Test the performance and accuracy of the AI customer service agent, optimizing the conversation experience to ensure efficient handling of customer inquiries.
6. Officially launch the service, monitor the AI customer service agent's operation in real-time, and periodically assess its effectiveness for ongoing adjustments.
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