Canonical AI
C
Canonical AI
Overview :
Canonical AI offers a voice AI analysis tool focused on analyzing and optimizing the call performance of voice assistants. The tool helps businesses identify the reasons behind failures in voice AI calls by visualizing call flows, recognizing key performance indicators (KPIs), and providing custom metrics. It offers real-time monitoring and deep analysis capabilities, making it suitable for teams and organizations seeking to enhance the quality of their voice AI services. Pricing options include a free trial and various professional and enterprise plans.
Target Users :
The target audience includes businesses looking to enhance the quality of their voice assistant services, particularly those in customer service, sales, and technical support that rely on voice AI technology. This product helps these companies optimize their call processes, increase customer satisfaction, and improve operational efficiency through in-depth analysis and real-time monitoring.
Total Visits: 368
Top Region: IN(52.64%)
Website Views : 43.1K
Use Cases
The customer service department uses this tool to analyze customer support calls, reducing interruptions and delays, thereby increasing customer satisfaction.
The sales team leverages the tool to monitor sales calls and optimize the response speed and dialogue flow of the voice assistant, enhancing conversion rates.
The technical support team utilizes the tool to analyze support calls, identifying and resolving technical issues, which shortens user wait times.
Features
Call Path Analysis: Visualize call processes, categorize outcomes, identify both common and uncommon dialogue flows, and analyze deviations from expected calls.
Custom Metrics: Define key performance indicators based on business requirements, such as the frequency of user repetitions.
Call Metrics Monitoring: Real-time tracking of critical metrics such as signal-to-noise ratio, voice AI latency, and words per minute.
Call Quality Improvement: Optimize voice assistant performance in real-time through API integration, enhancing the user experience.
Flexible Pricing Plans: Offer pricing schemes tailored for different team sizes, extending from free trials to professional and enterprise-level services.
Deep Analysis: Quickly locate issues and analyze detailed metrics when voice AI calls fail.
Daily Voice Metrics: Provide average daily key voice quality metrics to gain insights into the overall performance and characteristics of voice interactions.
How to Use
1. Visit the official website to register an account and obtain an API key.
2. Integrate the API key into your voice AI system according to the documentation provided on the website.
3. Utilize the real-time monitoring feature to observe key performance indicators such as signal-to-noise ratio and latency.
4. Identify and resolve issues in the call process based on call path analysis results.
5. Use custom metrics to track the indicators you deem most critical to your business.
6. Analyze daily voice metrics to assess overall voice AI performance and make necessary optimizations.
7. When specific problems arise, use the deep analysis feature to pinpoint the root cause and quickly resolve the issue.
8. Choose an appropriate pricing plan based on your business needs and adjust your voice AI strategy based on feedback received.
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