

Survicate
Overview :
Survicate is an online platform specializing in customer feedback analysis. By integrating various survey tools and AI assistants, it helps businesses quickly collect and analyze customer feedback, optimizing product experiences and marketing strategies. The product is popular in the market for its user-friendliness, efficient data analysis capabilities, and wide range of integration options.
Target Users :
Survicate's target audience primarily consists of product managers, marketing managers, and customer experience managers who need to gain deep insights from customer feedback to guide product development, optimize marketing strategies, and improve customer satisfaction.
Use Cases
Robin Tussiot, CRM Manager at Kard company, used Survicate’s NPS survey to collect over 1000 feedback in a single day and successfully increased their Trustpilot rating from 4.2 to 4.8.
William Geldart, Marketing Manager at BPS World, praised Survicate’s integration capabilities and innovation, finding the survey setup very simple.
Adam Coombs, Senior Manager of Digital Sales at Adidas, considers Survicate to be the best survey tool he has used, thanks to its survey targeting, question type selection, and customization attributes.
Features
Multi-channel surveys: Supports various methods for user surveys, including email, website, and in-app.
Key metrics measurement: Provides measurement and tracking of key customer experience metrics like NPS, CSAT, and CES.
Integration capabilities: Integrates with 150+ popular tools like Google Analytics and Salesforce, enabling data synchronization and actionable guidance.
Rich templates: Offers over 400 professional survey templates to suit various user research projects.
AI Assistant: Leverages AI technology to automatically extract key insights from feedback, simplifying the analysis process.
Feedback center: Centralizes customer feedback from various channels, automatically categorizing and analyzing it.
Data security: Employs advanced security technologies to protect user data, complying with ISO and other security standards.
How to Use
1. Connect data sources: Link your user feedback sources to Survicate's Hub for real-time automatic data flow.
2. Discover new insights: Survicate automatically sorts and categorizes all feedback, quickly identifying the most impactful insights.
3. Dive deeper: Converse with the AI Insights Assistant to uncover more answers and trace back to specific feedback content.
4. Follow up with surveys: Launch surveys directly from Survicate to quickly gather more direct feedback and gain a comprehensive understanding of customer needs and expectations.
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