%20--%3e%3cdefs%3e%3cstyle%3e%20.st0%20{%20fill:%20%23061b40;%20}%20.st1%20{%20fill:%20%23306af1;%20}%20.st2%20{%20fill:%20%235ce5cf;%20}%20%3c/style%3e%3c/defs%3e%3cg%3e%3cpath%20class='st0'%20d='M55,10.5h9v3h-9v9h12V7.5h-12v3ZM64,19.5h-6v-3h6v3Z'/%3e%3cpolygon%20class='st0'%20points='69%2016.5%2078%2016.5%2078%2019.5%2069%2019.5%2069%2022.5%2081%2022.5%2081%2013.5%2072%2013.5%2072%2010.5%2081%2010.5%2081%207.5%2069%207.5%2069%2016.5'/%3e%3cpolygon%20class='st0'%20points='95%2010.5%2095%207.5%2083%207.5%2083%2022.5%2095%2022.5%2095%2019.5%2086%2019.5%2086%2016.5%2095%2016.5%2095%2013.5%2086%2013.5%2086%2010.5%2095%2010.5'/%3e%3cpath%20class='st0'%20d='M40,1.5v21h11.6l1.4-1.4v-7.6h0c0,0-1.4-1.5-1.4-1.5l1.4-1.4V2.9l-1.4-1.4h-11.6ZM50,19.5h-7v-6h7v6ZM50,10.5h-7v-6h7v6Z'/%3e%3c/g%3e%3cpath%20class='st1'%20d='M23.1,24L14.7,4.8l-4.9,11.2h3.8l-1.8,4H3.3L12.1,0H2C.9,0,0,.9,0,2v20c0,1.1.9,2,2,2h21.1Z'/%3e%3cpath%20class='st2'%20d='M34,0h-16.8l10.6,24h6.2c1.1,0,2-.9,2-2V2C36,.9,35.1,0,34,0ZM32.5,20h-4V4h4v16Z'/%3e%3c/svg%3e)
Onetone.ai
Overview :
OneTone.ai Supervisor is an AI supervision tool designed for customer support and quality assurance leaders. It monitors issues that lead to customer and revenue loss, as well as the quality of all written customer communications. Utilizing advanced AI technology, it helps customer service and quality assurance teams improve customer satisfaction and enhance KPIs such as agent quality scores, NPS, and CSAT. This product can save 25%-50% of customer support and quality assurance leaders' time by evaluating agent KPIs, identifying potential customer and revenue loss, and supporting multilingual customer service teams in over 20 languages.
Target Users :
Suitable for businesses and organizations that require monitoring customer support communication quality and improving customer satisfaction.
Use Cases
An online store needs to monitor customer support communication quality and improve customer satisfaction.
A fintech company needs to evaluate agent KPIs and identify potential customer and revenue loss.
An airline needs to support multilingual customer service teams and improve customer satisfaction.
Features
Monitor customer support communication quality
Evaluate agent KPIs
Identify potential customer and revenue loss
Support multilingual customer service teams in over 20 languages
Featured AI Tools
Magic ToDo
Magic ToDo is a standard to-do list with special features. It can automatically generate task steps based on the spiciness you set. The spicier the level, the more steps generated. You can use emojis to indicate the spiciness level of the task. The tool will also automatically assign a category to the top tasks, represented by emojis. You can use filter buttons to filter tasks of one or multiple categories. In addition, each task provides common task tools such as editing, deleting, adding subtasks, and estimating. You can drag and drop the left side icons to reorder tasks. The tool also offers other operations for the entire list, including device synchronization, export options, undo and redo, and batch operations.
Efficiency Tools
1.3M
English Picks
Tinywow
TinyWow is a website that provides a suite of free online tools encompassing PDF editing, image processing, AI writing, and video processing. It empowers users to tackle various work and life challenges without requiring registration or usage restrictions.
Efficiency Tools
663.5K