

Chatwoot
Overview :
Chatwoot is an open-source AI customer service platform that leverages AI technology to enhance the customer support experience. It offers self-service tools, global search interfaces, real-time chat SDKs, and more. It also supports self-hosted deployment and complies with SOC 2 Type II standards, allowing for seamless switching between different large language models. As an alternative to Intercom, Zendesk, and Salesforce Service Cloud, Chatwoot provides shared inboxes, multi-channel support, automation, and chatbots.
Target Users :
An all-in-one support solution for modern customer service teams, suitable for a variety of enterprise customer service scenarios.
Use Cases
Online retailer website customer support
Software company customer service
Online education platform customer support
Features
Provides self-service tools
Global search interfaces
Real-time chat SDKs
AI-enhanced intelligent reply suggestions
Automatic conversation categorization
Intelligent cleaning of duplicate conversations
Natural language search
Intelligent writing assistance for help center articles
Supports self-hosted deployment
Compliant with SOC 2 Type II standards
Seamless switching between different large language models
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