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Canny Autopilot
Overview :
Canny's Autopilot is an AI-powered feedback management tool that automatically collects, organizes, and analyzes feedback information, helping teams save time, gain deep insights into customer needs, and improve product quality. Autopilot provides intelligent feedback collection, commentary summaries, and intelligent response features, enabling teams to handle user feedback more effectively.
Target Users :
Autopilot is suitable for product teams, customer service teams, and other teams that need to manage a large amount of user feedback. By intelligently collecting and processing feedback, it helps teams better understand user needs and improve the product experience.
Use Cases
Product teams: Use Autopilot to more efficiently collect and analyze user feedback, quickly advancing product iteration.
Customer service teams: Leverage Autopilot's intelligent response function to quickly respond to user feedback and increase customer satisfaction.
Marketing teams: Use data analysis integrated through Autopilot to better grasp market demand and guide marketing strategies.
Features
Automatically discover and collect feedback from various channels: automatically scan sources such as support tickets to gather key insights.
Intelligently organize and deduplicate feedback: automatically detect and merge duplicate feedback, keeping the feedback panel clean.
Intelligent response function: automatically reply to feedback and ask follow-up questions to gain deeper insights into user needs.
Comment summary: quickly summarize conversation content and highlight key points.
Multi-channel integration: integrates with tools like Intercom, Help Scout, Zendesk, Gong, etc., to seamlessly collect feedback.
How to Use
Log in to the Canny website and register an account.
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Choose the Autopilot feature and complete the setup according to the instructions.
Start automating feedback collection by integrating different channels.
Regularly review analysis reports to optimize product strategies.
Share important insights with the team to continuously improve the product experience.
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