

Aftercare
Overview :
Aftercare is a platform that leverages artificial intelligence technology to provide conversational surveys, using intelligent AI follow-up questions to uncover deeper reasons behind respondents' answers. Compared to traditional surveys, Aftercare offers deeper insights to help businesses better understand customer feedback. Developed by a team of engineers, the product supports flexible workflow construction, AI response categorization, and AI follow-up questions for more efficient data analysis and decision support.
Target Users :
Target audience includes business and product managers, particularly professionals who need in-depth insights into customer feedback and market trends. Aftercare offers a more natural and profound way to collect and analyze user feedback through conversational surveys, helping them make more informed business decisions.
Use Cases
Product managers use Aftercare to gather feedback on new products to optimize features.
Market research teams utilize Aftercare for market studies to deeply understand consumer behavior.
Customer service departments collect service feedback through Aftercare to enhance customer experience.
Features
Intelligent Follow-up Questions: Use AI-driven follow-up questions to reveal more information behind respondents' answers compared to traditional surveys.
Flexible Workflow Builder: Aftercare's intuitive workflow builder allows for integrating AI follow-up questions and creating dynamic paths with branching logic.
AI Response Categorization: Aftercare automatically summarizes key information and categorizes open-ended responses, providing quick insights into data trends without manual categorization.
AI Follow-up: Aftercare displays a connected view of thematic questions and intelligent follow-up questions, allowing users to see the entire conversation and easily find specific details mentioned by respondents.
No Manual Spreadsheet Review: Aftercare handles data processing, eliminating the need for users to manually review spreadsheets.
Interview-like Survey Detail: Aftercare can adapt in real time based on respondents' answers, providing a survey experience as detailed as an interview.
Collaboration and Sharing: Supports collaboration with team members and sharing of survey results, offering a free workspace or an upgrade to a team plan for additional responses and collaboration features.
How to Use
1. Visit the Aftercare website and register for an account.
2. Use Aftercare's workflow builder to create surveys and add AI follow-up questions.
3. Set up branching logic in the survey to dynamically adjust subsequent questions.
4. Publish the survey and collect responses from participants.
5. Utilize Aftercare's AI response categorization feature to automatically summarize and categorize open-ended responses.
6. Review the results of the AI follow-up questions to gain deeper insights into specific feedback from respondents.
7. Analyze the survey results to extract key insights that support business decisions.
8. Collaborate with team members to share survey results and insights.
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