

Xbox Support Virtual Agent
Overview :
The Support Virtual Agent is an AI-driven feature designed to help Xbox players resolve gaming-related support issues more efficiently. It provides quick access to information on support.xbox.com and answers questions related to Xbox game and console support. The introduction of this feature marks a significant step for Xbox in enhancing user experience and delivering instant support. Currently, it is only available to a select group of users participating in the Xbox Insider program, and Microsoft places great importance on their feedback to improve and optimize the product.
Target Users :
Target audience is Xbox players, especially those who need quick resolutions to gaming or console issues. The Support Virtual Agent provides instant AI support, helping users save time and improve problem-solving efficiency, particularly suitable for busy players or those with immediate technical support needs.
Use Cases
A player encountering a problem starting their Xbox console quickly finds a solution through the Support Virtual Agent.
A user facing technical issues during gameplay seeks assistance by voice through the Support Virtual Agent.
An Xbox Insider member tests the Support Virtual Agent during the preview phase and provides feedback to help improve the product.
Features
Quick access to information on support.xbox.com
Answering Xbox game and console support questions through text or voice
Option to request a live support representative if the AI cannot resolve the issue
Users can provide feedback on each response using 'thumbs up' or 'thumbs down' buttons
A 'Provide Feedback' button at the bottom of the page for direct feedback
During the preview phase, users can select between two different Support Virtual Agents by clicking the ellipsis menu icon
How to Use
1. Log in to support.xbox.com and ensure you're using an account registered with the Xbox Insider Program.
2. On the 'Contact Us' page, locate and select the new option for Support Virtual Agent.
3. Click 'Ask a Question' to launch the Support Virtual Agent in a new browser window.
4. Ask questions to the Support Virtual Agent via text or voice.
5. Resolve your issue based on the information provided by the Support Virtual Agent.
6. If the issue remains unresolved, you can request a conversation with a live support representative.
7. Rate the responses from the Support Virtual Agent using the 'thumbs up' or 'thumbs down' buttons.
8. If you need to provide more detailed feedback, you can do so directly through the 'Provide Feedback' button at the bottom of the page.
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