WHALESPEAK Intelligent Customer Service
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WHALESPEAK Intelligent Customer Service
Overview :
WHALESPEAK is an AI-driven intelligent customer service system that utilizes AIGC technology to deliver around-the-clock service, reducing operational costs and enhancing user experience. According to the product background, WHALESPEAK simplifies the integration process through vectorization and a variety of large model Q&A systems, aiding companies in upgrading their intelligent services. Pricing options include various packages, such as a smart customer service robot for 59 yuan/month with unlimited usage and scenarios, and a one-time purchase of 2 million whale coins for 109 yuan.
Target Users :
Our target audience includes enterprise users, particularly those looking to enhance customer service efficiency and user experience. WHALESPEAK leverages AI technology to reduce labor costs and provide personalized services, catering to businesses that require scalable customization and tailored offerings, ultimately helping them improve customer satisfaction and loyalty.
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Use Cases
Businesses use WHALESPEAK to provide round-the-clock customer service, enhancing customer satisfaction.
E-commerce platforms leverage WHALESPEAK's personalized recommendation features to boost conversion rates.
Technical support teams utilize WHALESPEAK to respond quickly to user issues, reducing wait times.
Features
Intelligent dialogue robot: A next-generation human-machine dialogue platform operating 24/7, saving labor costs.
Instant conversation upon connection: Supports various forms of knowledge such as documents and webpages for quick knowledge acquisition.
Reduced operational costs: No need to organize and maintain knowledge, minimizing complex configurations.
Model-based intelligent dialogue: Vectorization combined with multiple large model Q&A systems simplifies integration and accelerates personalized large model application development.
Document-based instant conversation: Supports both structured and unstructured Q&A knowledge, providing multi-turn interaction and human-like high-level Q&A capabilities.
Detailed dialogue statistics: By collecting and analyzing dialogue data, businesses gain better insights into customer needs and preferences.
Multi-channel deployment capability: Supports deployment on websites/H5, embedded in floating banners, and in any web area to meet diverse deployment and customization needs.
How to Use
1. Visit the WHALESPEAK official website and register an account.
2. Choose the appropriate service package based on your business needs.
3. Follow the instructions to complete the integration and configuration of the intelligent customer service system.
4. Import the company knowledge base, including documents and web links, for the system to learn and respond quickly.
5. Set up multi-turn dialogue flows to meet specific business requirements.
6. Monitor dialogue statistics to analyze customer preferences and needs, optimizing the service accordingly.
7. Utilize multi-channel deployment capabilities to embed the intelligent customer service system into your business website or application.
8. Regularly update the knowledge base and dialogue processes to maintain service accuracy and relevance.
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