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Theysaid
Overview :
TheySaid AI Surveys is an innovative conversational AI survey tool designed to provide businesses with deeper customer feedback and insights through automated interactions. This tool generates meaningful survey questions by scanning websites and utilizes the AI chatbot Evo for real-time personalized follow-up questions, acquiring 50-100 times more responses than traditional methods and improving net revenue retention by 1-5%. Additionally, the tool provides AI-generated summaries to help users quickly identify common themes and key action steps, enhancing customer satisfaction and business revenue.
Target Users :
The target audience is businesses and organizations, particularly those looking to enhance customer engagement, reduce churn, and increase sales opportunities. TheySaid AI Surveys assists companies in better understanding customer needs through continuous conversational feedback, optimizing products and services, thus improving customer satisfaction and business revenue.
Use Cases
Alex Farmer, Chief Revenue Officer of Nezasa, indicated that after using TheySaid, qualified leads from existing customers increased by 5-10%, while also reducing customer churn.
Srikrishnan Ganesan, Co-founder and CEO of Rocketlane, noted that after integrating TheySaid, the customer churn rate decreased by 5-10%, along with an increase in upselling opportunities.
Brook P., Marketing Head, was impressed with the questions posed by TheySaid AI, stating that they were topics frequently discussed internally and genuinely wanted to know.
Features
Website scanning to generate meaningful survey questions
AI chatbot Evo for automated follow-up with customers
Multi-channel embedding of survey questions, such as in websites and email templates
Real-time personalized follow-up questions from AI for deeper insights
AI-generated summaries for quick identification of themes and action steps
Support for multilingual interactions, covering over 80 languages
SOC 2 Type II certified, ensuring data security
How to Use
1. Visit the TheySaid website and register for an account.
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2. Enter your website URL as prompted, allowing the AI to scan and generate survey questions.
3. Select survey questions that suit your business and decide on the embedding location, such as a website or email.
4. Distribute the survey questions through existing channels or embed them directly into your product.
5. Engage in real-time interactions with customers using the AI chatbot Evo to collect feedback.
6. Analyze the AI-generated summaries and results to identify key themes and action steps.
7. Adjust your strategies based on feedback to enhance the customer experience and business performance.
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