

Keatext
Overview :
Keatext is an AI-powered text analysis platform focused on analyzing customer experience and employee engagement. It helps businesses understand and improve experiences by analyzing customer and employee feedback. Keatext leverages AI to provide customized recommendations for enhancing customer and employee experiences, and its integration and cloud platform simplify the data upload and analysis process.
Target Users :
Keatext is designed for businesses that seek to gain deep insights into customer and employee feedback, enabling data-driven decisions. Whether it's customer experience teams or human resources departments, Keatext delivers valuable insights to both, ultimately enhancing service quality and employee satisfaction.
Use Cases
Chris Gast, COOLA's VP Customer Experience, praises Keatext's service level and considers it an excellent starting point for businesses to begin listening to their customers.
Cyrine Ben Ncib, Intelcom's Marketing Specialist, has restructured their customer experience plan using Keatext, transitioning from hypothesis-based guesswork to data-driven research decisions.
Alisha Manion, Sampler's Customer Manager, leverages Keatext to reduce an eight-hour analysis task to just ten minutes.
Features
Seamlessly upload feedback data and quickly uncover insights
Reduce analysis time and boost decision-making efficiency
360-degree customer journey view with recommendations for the most impactful actions
Improve customer satisfaction (CSAT) and empower CX and HR teams
Identify root causes of negative reviews
Understand the drivers of NPS and CSAT scores
Improve problem resolution time and reduce customer churn
How to Use
Visit the Keatext website and create an account.
Upload customer or employee feedback data files or utilize Keatext's integration services.
Leverage Keatext's AI technology to perform text analysis and gain insights.
Take action based on AI recommendations to improve customer or employee experiences.
Download insight summaries to share with your team or management.
Continuously monitor feedback and utilize Keatext for periodic analysis and optimization.
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