

Gofer
Overview :
Gofer is an AI-powered intelligent assistant specializing in the customer support domain. It empowers businesses to elevate their customer service team's performance by leveraging AI technology. Gofer offers features such as personalized coaching suggestions, sentiment analysis, and quick reply recommendations, enabling enterprises to optimize their customer support processes in real-time, reduce costs, and enhance customer satisfaction.
Target Users :
Gofer is designed for businesses looking to enhance customer support efficiency and quality. Utilizing AI technology, Gofer helps enterprises optimize their customer service processes, ideal for customer service teams handling a high volume of customer inquiries and tickets.
Use Cases
Ali Sami, CEO of Blink Pharma, believes Gofer makes every customer feel heard and valued.
Abdellah Tahri Jouti, CMO of Iwaco, states that Gofer has significantly improved their support team's efficiency, enabling them to resolve issues quickly and enhance customer satisfaction.
Fahd Bennani, CEO of Damane Europe, considers implementing Gofer as one of their best decisions, stating that their team performance has never been better.
Features
AI Personalized Coaching: Provides customized improvement advice based on the specific circumstances of support agents.
Thread Summarization: Quickly understand the issue without reading the entire ticket thread.
Sentiment Analysis: Analyzes customer sentiment to evaluate agent efficiency.
Integration with Your Favorite Tools: Seamlessly connects with existing customer support applications.
Suggested Replies: Enhance response speed through Gofer's AI-powered suggestions.
Performance Reports: Provides more relevant KPIs to assess agent performance.
Issue Classification: Helps quickly identify issue types.
Agent Evaluation: Quantitatively evaluates agent performance.
How to Use
Connect Your Applications: Gofer seamlessly integrates with popular customer support applications.
Experience the Magic: Let Gofer boost your agent productivity while you relax.
Track Performance: Use more relevant KPIs to refine your agent evaluation methods.
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