Feedback Navigator
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Feedback Navigator
Overview :
Feedback Navigator is an AI-powered customer feedback analysis platform. It allows users to import customer feedback from multiple platforms and, through built-in data sources, custom categories, and sentiment analysis tools, swiftly extract valuable insights. The platform supports automated workflows and offers CSV export functionality, enabling users to conduct custom analysis or visualization externally.
Target Users :
Feedback Navigator is suitable for various business users who need to efficiently collect and analyze customer feedback, including property managers, gym owners, product teams, hotel managers, consultants, and restaurant owners. It helps them respond to customer feedback promptly, enhance customer satisfaction, and build customer loyalty.
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Use Cases
A property manager uses Feedback Navigator to quickly analyze customer reviews for all their properties.
A gym owner leverages Feedback Navigator to rapidly assess reviews for each of their gyms.
A product team utilizes Feedback Navigator to centralize all customer feedback, automating the categorization and analysis process.
Features
Import customer feedback from platforms like Trustpilot, Booking.com, and Yelp.
Define custom categories to detect within the provided feedback.
Utilize large language models to extract accurate sentiment from overall feedback and each detected category.
Quickly get an overview of the most frequent requests from customers.
Trigger custom workflows using webhooks when new reviews are analyzed.
Export data with a single click for custom analysis or visualization outside Feedback Navigator.
How to Use
1. Register and log in to the Feedback Navigator platform.
2. Choose and connect the platforms from which you want to import feedback, such as AirBnb, Booking.com, etc.
3. Define custom categories to enable the platform to identify and analyze specific types of feedback.
4. Set up sentiment analysis to extract emotional tendencies from the feedback.
5. Configure webhooks to trigger custom workflows, such as sending notifications when new reviews are analyzed.
6. Use the CSV export feature to export data for further analysis or visualization outside Feedback Navigator.
7. Take action based on the collected feedback to improve the customer experience and satisfaction.
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