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Usercall
Overview :
UserCall is a website that utilizes artificial intelligence to conduct user interviews. It employs AI interviewers to engage in one-on-one voice calls with users, collecting high-quality user feedback and insights. This technology enables large-scale user interviews, providing deeper qualitative insights compared to traditional surveys while saving time and resources. UserCall's strengths include its accessibility for businesses without specialized user research skills, its automatic intelligent follow-up questioning capabilities, and its ability to help enterprises better understand customer needs, leading to product and business improvements.
Target Users :
UserCall is ideal for businesses seeking deep insights into customer feedback and needs, particularly those aiming to improve product satisfaction, enhance user experience, and uncover new business opportunities. By leveraging AI technology, UserCall helps businesses save significant time and resources while providing more in-depth insights than traditional survey methods.
Use Cases
Banks understand customer satisfaction and areas for improvement
Airlines leverage interviews to understand customer service experiences
Consumer goods companies discover new product features through interviews
Features
No specialized user research skills required; AI interviewer conducts intelligent questioning automatically
Large-scale user interviews, providing in-depth qualitative insights
Automatic intelligent follow-up questioning to uncover deep-level customer needs
Provides conversation highlights and summaries, extracting key action points quickly
Customizable brand interview links for user participation at any time
Continuous feedback and discovery, understanding user pain points and needs
Market and customer research, revealing potential user needs and issues
User screening; automatic filtering of high-quality interview participants
User experience and usability testing, identifying key user issues
Customer satisfaction surveys, understanding the reasons behind customer satisfaction
How to Use
Visit the UserCall website and create an account
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Define your interview learning objectives and specific questions
Create a customized interview guide
Generate and share a branded interview link with users
Collect and analyze the interview recordings and summaries provided by the AI interviewer
Take action based on interview results to improve your product or service
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