

Hoory
Overview :
Hoory provides two types of AI assistants for customer support automation. Rule-based assistants follow a structured approach, guiding user interactions using dynamic flowcharts. Knowledge-based assistants, on the other hand, leverage language model technology to provide intelligent and context-aware responses to customer queries. Users can choose and train the AI assistant that best suits their product needs.
Target Users :
Suitable for enterprises that need to automate customer support and improve customer service efficiency.
Use Cases
Enterprises utilize Hoory's rule-based assistant to guide customers through the product purchasing process.
Customer service teams leverage knowledge-based assistants to provide 24/7 immediate response services.
Technical support teams reduce response time for common inquiries using Hoory's AI assistant.
Features
Offers both rule-based and knowledge-based AI assistants
Rule-based assistants conduct user interactions through predefined conversation flows
Knowledge-based assistants automatically answer customer questions by understanding product or service information
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