The Xunfei A.I. Intelligent Customer Service Solution is a comprehensive customer service system provided by Xunfei based on its advanced speech technology. The system achieves intelligent outbound calling, intelligent answering, voice navigation, online text customer service, quality inspection analysis, and seat assistant functions via various channels such as phone, Web, APP, miniprograms, and self-service terminals. It improves customer service efficiency, reduces labor costs, and enhances the customer service experience through technologies such as a high recognition rate speech recognition engine, natural and smooth speech synthesis technology, intelligent interruption ability, IVR navigation, and customer service platform middleware.

tawk.to is a completely free online chat software that allows website owners to monitor and engage in real-time chat with visitors, respond to support tickets, manage contacts using CRM, and create a help center to empower customer self-service capabilities. tawk.to's key strengths lie in its user-friendliness, security, and the fact that it's entirely free to use. Additionally, it offers AI Assist functionality, allowing users to train a fully automated AI-powered chatbot.