Talklab
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Talklab
Overview :
Talklab uses natural language models to analyze and categorize chat history, providing in-depth reports on topics, sentiment, and more, in a simple and convenient way. It can import Zendesk chats and tickets to analyze customer sentiment and behavior. More integrations will be supported in the future.
Target Users :
Designed for businesses needing to analyze customer service conversations and team chats.
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Use Cases
Import Zendesk chat logs to analyze customer sentiment.
Analyze internal chat conversations of customer service teams to optimize processes.
Compare chat logs of different customer groups to develop marketing strategies.
Features
Sentiment Analysis
Behavioral Analysis
Integration with Third-Party Tools
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