Best 21 Customer service Tools of 2025

Lemni is an AI platform focused on enhancing customer experience, using custom AI agents to help businesses achieve efficient and personalized customer interactions. This product leverages advanced AI technology to quickly respond to customer needs, supports multilingual interaction, and seamlessly integrates with existing tools. Key advantages of Lemni include rapid deployment, high customizability, and powerful automation capabilities. Its goal is to help businesses expand globally while maintaining close contact with customers. Lemni's pricing strategy is flexible and suitable for businesses of all sizes.

The Cool Cat Cloud AI Intelligent Customer Service Robot system leverages advanced Large Language Model (LLM) technology to provide a solution that significantly improves customer service response speed and efficiency for SMEs. The system supports many mainstream platforms including Taobao QianNiu, 1688, Pinduoduo, JD JingMai, and offers customized services. Its core advantage lies in the deeply integrated product knowledge base, which enhances response accuracy.

WHALESPEAK is an AI-driven intelligent customer service system that utilizes AIGC technology to deliver around-the-clock service, reducing operational costs and enhancing user experience. According to the product background, WHALESPEAK simplifies the integration process through vectorization and a variety of large model Q&A systems, aiding companies in upgrading their intelligent services. Pricing options include various packages, such as a smart customer service robot for 59 yuan/month with unlimited usage and scenarios, and a one-time purchase of 2 million whale coins for 109 yuan.

Callin AI offers a range of AI voice assistants designed to boost business growth by automating customer conversations. These assistants can handle incoming and outgoing calls, provide 24/7 customer service, and can be customized to meet specific business needs. Utilizing the latest speech recognition and natural language processing technology, Callin AI helps businesses improve customer satisfaction, reduce wait times, and expand their service capabilities.

Tak.chat is an intelligent assistant integrated into your e-commerce store. By connecting to real-time data, it provides product and order information, enhancing the customer communication experience. It features real-time response to customer queries, real-time product details synchronization (including price, description, and stock status), order tracking updates, and automated responses to policy-related inquiries. Through a comprehensive analytics suite, tak.chat converts conversations into actionable insights, helping businesses optimize strategies and improve performance.

ChatFlow is an AI-driven customer support platform designed for startups and SMEs. Its modern, scalable, and intelligent solutions empower businesses to build customer satisfaction. Key features include live chat, AI-powered chatbots, automated ticketing systems, multi-channel integration, analytics and reporting, and a knowledge base. ChatFlow's AI chatbots can handle routine inquiries, freeing human agents to focus on more complex tasks. It also offers 24/7 automated customer support, eliminating waiting times and providing customers with instant issue resolution.

Hoory provides two types of AI assistants for customer support automation. Rule-based assistants follow a structured approach, guiding user interactions using dynamic flowcharts. Knowledge-based assistants, on the other hand, leverage language model technology to provide intelligent and context-aware responses to customer queries. Users can choose and train the AI assistant that best suits their product needs.

Customerly AI is an advanced customer service solution that delivers a superior customer support experience beyond traditional chatbots. It achieves this through features such as continuous learning, seamless assistance, simplification of complex tasks, and intelligent escalation to human agents. It supports multiple languages, enabling seamless handling of global conversations.

Tidio is an online customer service software offering live chat capabilities enhanced by chatbots, helping you deliver exceptional customer experiences.Trusted by over 300,000 businesses worldwide.

RepBot.ai is a fully automated platform that monitors customer reviews, generates customized responses, and publishes them on Google and Facebook without any manual intervention. It also provides AI-powered detailed reports to help users protect their brand reputation and deliver exceptional customer service.

ProductAssist is a ChatGPT-powered web integration tool designed to automate customer support. It provides intelligent query responses, comprehensive knowledge base access, and AI-driven chatbots to help businesses improve customer service efficiency.

Streak AI is a CRM assistant integrated with Gmail that assists your team in automating data entry for emails, generating briefs, and suggesting meeting agendas, thereby boosting work efficiency.

Lomni is an AI-powered text and voice calling product that provides enhanced customer support. It can answer frequently asked questions, resolve account inquiries, send SMS messages to callers, and connect to any API or Webhook. It supports multiple languages.

Chatmyer is a lightweight and fast free website chat tool that allows you to connect with your clients in real time, increasing your conversion rates. It is a comprehensive customer service solution that helps you build long-term relationships with your clients through live online chat and AI-powered chatbots. You can integrate the chat tool on your website and customize the chat window and welcome message to match your brand style.

AnswerAI is an AI assistant that's more than just a chatbot. It acts as your company's expert, providing well-crafted responses from your company's knowledge base and order data. It can effortlessly retrieve any information about orders and make decisions based on your service level agreements. It understands the intent behind questions and can reply in a tone that aligns with your brand voice. It offers 24/7 service, always ready to assist your customers. You can easily customize the assistant's design and responses, and get it up and running with initial responses in just 5 minutes.

BookingBee is a comprehensive appointment management system. Customers can make, cancel, and reschedule appointments. It features intelligent scheduling, reminders to employees and customers, and personalized customization. BookingBee can save you money and resources by automating your front desk operations.

Caden is an AI customer service assistant that trains by generating responses to a large volume of emails, ensuring answers match your unique style. This saves valuable time and guarantees consistent responses. Caden supports multiple languages, so users can communicate in English, Spanish, French, German, or any other supported language. Caden's natural language processing and machine learning capabilities ensure accurate and personalized responses, customized to your style and user needs. Caden also offers options to personalize your bot's name and avatar, allowing you to maintain a professional persona or add a touch of individuality. Make Caden a truly unique assistant that reflects your brand.

Avarup is a comprehensive reputation management platform designed to elevate your business's digital reputation. It streamlines the process of collecting, managing, and responding to reviews, providing powerful tools to help you turn reviews into valuable marketing assets. Avarup not only allows you to send review requests through multiple channels but also helps protect your online reputation by filtering and addressing negative experiences. Furthermore, Avarup offers centralized review management, enabling you to read and respond to all reviews from a single dashboard. It also supports features to promote positive reviews, helping you improve your overall rating on popular platforms like Google and Facebook. In addition, Avarup provides social proof widgets and automated social media sharing functionalities to showcase positive reviews and build brand trust.

RealFeedback is an AI chatbot designed to collect user feedback, making it easy to enhance your website. It takes just minutes to add our bot and start gathering valuable insights. RealFeedback collects feedback in real-time through meaningful conversations with users, providing actionable insights that help improve user experience, increase user satisfaction, and drive business growth. Our advanced AI analyzes the conversations, extracts key points and patterns, delivering structured, easy-to-understand results. Turning feedback into clear, data-driven insights empowers you to make more informed decisions and elevate your user experience.

Tiledesk is a comprehensive customer interaction platform, from lead generation to after-sales service, from WhatsApp to your website. Enhance conversion rates through multi-channel real-time chat and chatbots. We provide a no-code chatbot design studio, allowing you to quickly create custom chatbots, and seamlessly integrate with existing communication channels like WhatsApp and Facebook Messenger for unified multi-channel management. Tiledesk supports various industries and use cases, including e-commerce, financial services, education, and healthcare.