

Snoooz AI
Overview :
Snoooz AI is an OOO (holiday) response and automation tool designed for customer service teams. It enables personalized OOO replies, automatic task execution, rotational backup assignment, shift scheduling, and more. Key features include: override scheduling, rule engine, intelligent templates, dynamic tags, user management, and integration. Suitable for customer success, sales, and human resources teams.
Target Users :
["Customer Service Team","Sales Team","Human Resources Team"]
Use Cases
Customer success teams can copy emails from important clients to on-duty CSMs or AMs to ensure continuous services
Sales teams can automatically assign high-value emails to other sales representatives while salespeople are on vacation, not missing any opportunities
Human resources can use Snoooz to remind employees to take breaks while ensuring satisfactory service to clients
Features
Send personalized OOO replies
Rotate team members as backups
Automatically create shift schedules
Send different replies based on email categorization
Detect email sentiment and notify relevant teams
Support dynamic tags such as names, dates
Enable team members' OOO statuses
View email reply analysis reports
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