Yuma
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Yuma
Overview :
Yuma is an AI that uses ChatGPT to automate customer support. We integrate directly with help desk software, focusing on helping large Shopify businesses manage high volumes of support requests. Yuma AI Ticket Assistant can automatically draft replies to customer support tickets and seamlessly integrate with Help Desk software. It can learn your brand voice, generate accurate and personalized replies based on past support tickets, and supports multiple languages and automatic translation. With Yuma, your support team can handle support requests more efficiently, boost productivity, and deliver excellent customer service.
Target Users :
Automates customer support requests for high-volume clients of large Shopify stores.
Total Visits: 8.9K
Top Region: US(36.57%)
Website Views : 51.1K
Features
AI-powered reply drafting
Brand voice customization for replies
Conversation thread summarization
Multilingual support and automatic translation
One-click reply and ticket closure
Native Help Desk integration
Shopify integration
Support for multiple stores/brands
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