

Voice Of The Customer By Pivony
Overview :
Pivony is a comprehensive consumer insights analysis platform that utilizes natural language understanding technology to help users quickly understand customer experiences and opinions. Through a self-service platform, users can maximize the use of customer data to drive growth. Pivony provides powerful data analysis and visualization tools to help users capture customer retention opportunities and problems, and convert insights into key performance indicators. By generating custom reports and managing data, users can gain a better understanding and analysis of their products and brands in the market.
Target Users :
Pivony is suitable for customer experience and insights professionals, used in scenarios such as customer experience, brand reputation analysis, competitive analysis, market research, and advertising strategy.
Features
Create personalized dashboards to capture customer retention opportunities
Discover industry key trends and anomalies
Track custom topics as key performance indicators
Create teams and share insights, dashboards, and key performance indicators
Generate custom reports and manage data
Provide a knowledge center and support
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