

Listen Labs
Overview :
Listen Labs is an AI-powered customer research platform that uses AI-led interviews to help businesses quickly collect and analyze customer feedback. Its main advantage is its ability to provide actionable market insights in a short time, reducing the time and effort required for traditional research and helping businesses make quick decisions. The platform supports multiple languages and has an automatic translation function, making it suitable for global markets.
Target Users :
This product is suitable for market researchers, product managers, and UX researchers. It efficiently gathers customer feedback to optimize products and services and improve user satisfaction.
Use Cases
Chubbies Shorts used Listen Labs to gain product insights and shorten research time.
Microsoft used Listen Labs to quickly collect user stories and improve decision-making efficiency.
Canva used Listen Labs to conduct qualitative research in non-English markets.
Features
AI-led customer interviews: Automatically collect customer feedback through intelligent interview tools.
Real-time analysis: Quickly generate insightful reports and provide actionable results.
Multiple participant recruitment methods: Recruit participants through internal or external channels.
Support for multiple media: Supports video, audio, and text-based interviews.
Cross-language support: Supports automatic translation and transcription in over 50 languages.
Customizable templates: Users can choose professional templates or customize discussion guides.
Detailed reports: Provides interactive market reports to facilitate user analysis and decision-making.
How to Use
Visit the Listen Labs website and register an account.
Choose a suitable template or upload your own discussion guide.
Recruit participants using Listen Labs' participant pool or your own recruitment methods.
Start an AI-led interview to engage with customers.
After the interview, review the AI-generated analysis report and insights.
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