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Joule Agents
Overview :
Joule Agents is a generative AI solution introduced by SAP, designed to break down functional silos within enterprises and achieve efficient cross-departmental collaboration through AI technology. Based on the SAP Business AI architecture, combined with SAP Business Data Cloud and SAP Knowledge Graph, it can quickly solve complex multi-step business process issues. Its main advantages include powerful data integration capabilities, deep semantic understanding, and flexible customization capabilities. Joule Agents aims to help companies improve operational efficiency, optimize customer experience, and reduce manual intervention through AI-driven automation processes, thereby achieving greater business agility and competitiveness. The product is currently in the gradual promotion stage, and specific pricing and detailed positioning need to be customized according to business needs.
Target Users :
Joule Agents is ideal for businesses looking to improve internal collaboration efficiency and optimize cross-departmental processes, particularly large enterprises facing data silos and complex business process challenges. Through AI technology, companies can achieve more efficient operations and faster customer response, thereby maintaining a leading position in a competitive market.
Use Cases
A manufacturing company quickly resolved a customer payment dispute through Joule Agents' cash collection agent, reducing processing time from hours to seconds.
A retail company used Joule Agents' knowledge creation agent to automatically organize customer case solutions, improving internal knowledge sharing efficiency.
A financial services company automatically identified and correctly assigned customer inquiries through Joule Agents' case classification agent, improving customer satisfaction.
Features
Cross-Functional Process Automation: Automates complex workflows through AI agent collaboration.
Data Integration and In-Depth Analysis: Breaks down data silos with SAP Business Data Cloud, providing comprehensive and insightful data support.
Semantic Understanding and Intelligent Decision-Making: Utilizes the SAP Knowledge Graph to understand complex relationships in business processes and make more accurate decisions.
Customized AI Agents: Businesses can create AI agents tailored to their needs through Joule Studio's no-code interface.
Real-Time Problem Solving: Quickly responds to business issues, such as customer dispute resolution and sales opportunity analysis, improving response speed.
How to Use
1. Visit the official SAP website, register, and log in to the Joule Agents platform.
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2. Select pre-set AI agents based on business needs or create custom agents through Joule Studio.
3. Configure data sources to ensure SAP Business Data Cloud can access internal and external enterprise data.
4. Set up AI agent workflows, defining their roles and tasks in business processes.
5. Launch the AI agent, monitor its operational status in real-time, and optimize based on feedback.
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