Encounter AI Advisor
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Encounter AI Advisor
Overview :
Encounter AI - Advisor utilizes SRI's Hidden Markov Model (HMM)-based speech recognition technology to provide real-time audio monitoring services for multi-unit restaurant operators. Leveraging advanced technology, it accurately tracks and analyzes every conversation at the restaurant level, eliminating common subjectivity issues of 'he said/she said' and offering real-time conversation analysis to retail leaders to help achieve goals and enhance revenue.
Target Users :
Its target audience is leaders in the retail sector, particularly multi-unit restaurant operators. This product enhances service quality and increases sales opportunities through real-time monitoring and analysis of customer conversations, ultimately improving overall performance.
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Use Cases
A fast-food chain used Encounter AI - Advisor to monitor customer conversations and improve employees' upselling techniques.
A large coffee chain utilized this technology for real-time monitoring of customer feedback, enabling timely adjustments to service strategies.
A restaurant group leveraged this model to analyze customer satisfaction and optimize menu offerings and service processes.
Features
Real-time alerts: Instantly become aware of in-store issues.
Conversation insights: Analyze upselling attempts for each order to boost sales.
Advisory service: Guidance from customer success teams to identify additional average upselling opportunities.
Employee behavior monitoring: Ensure staff actively promote products and avoid misleading customers.
Advanced technology: Utilizes SRI's HMM-based speech recognition for high accuracy.
Proven ROI: Assists clients in increasing revenue through upselling, demonstrating investment returns.
How to Use
1. Install and configure the Encounter AI - Advisor system.
2. Connect the restaurant's audio input devices to ensure clear conversation capture.
3. Set monitoring parameters and alert conditions through the system interface.
4. Activate real-time monitoring; the system will automatically analyze conversations and provide alerts.
5. Adjust employee behavior and sales strategies based on insights and recommendations provided by the system.
6. Regularly review system reports to evaluate the effectiveness of service improvements and sales growth.
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