

Olvy AI
Overview :
Olvy AI is an advanced customer feedback management platform that leverages AI technology to consolidate customer voices from various channels, including surveys, interviews, reviews, support tickets, and sales calls. This helps businesses quickly gain insights. Through automation and intelligent processes, Olvy AI transforms customer feedback into actionable insights, enabling companies to make more informed and faster decisions. Key benefits of Olvy AI include increased team productivity, time savings, providing precise data-driven insights, and maintaining a close connection with user needs.
Target Users :
Olvy AI is designed for businesses that need to efficiently manage and analyze customer feedback, particularly product teams, user experience teams, and engineering teams. It helps these teams save time and increase productivity, allowing them to focus more on strategic business plans.
Use Cases
Lottiefiles increased their team productivity by 65% with Olvy's efficient feedback management solution.
Ready Player Me reduced their feedback analysis time by 50% after integrating Olvy.
Casablanca decreased their weekly feedback screening time from 2 days to 60 minutes using Olvy.
Features
Unified Customer Voice: Integrates customer feedback from multiple channels such as Slack, Discord, Twitter, etc.
AI Automatic Listener: Intelligent identification and import of real feedback from all integrated platforms.
AI-Generated Reports: Generates feedback summaries with a single click, transforming feedback chaos into actionable insights.
Sentiment Analysis: Understands user sentiment towards the product (positive, neutral, and negative).
Automated Feedback Type Recognition: Automatically tags feedback types for prioritized handling.
Topic Analysis: Timely identification and resolution of key user concerns.
Feedback Translation: Supports multi-language feedback, ensuring global user voices are heard.
How to Use
Register and log in to the Olvy AI platform.
Integrate Olvy AI with your CRM and other customer feedback channels.
Upload or automatically import customer feedback data.
Utilize AI analysis features to quickly gain feedback summaries and insights.
Prioritize critical issues based on feedback type and sentiment analysis.
Identify user main concerns through topic analysis and respond promptly.
Generate reports to gain a deeper understanding of the data.
Adjust product strategy and optimize user experience based on feedback.
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