Airkit.ai
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Airkit.ai
Overview :
Airkit.ai eCommerce leverages GPT-4 driven AI customer service chatbot to provide intelligent customer service support for e-commerce businesses. It can handle a wide range of scenarios, including order status updates, returns and after-sales service, order issue resolution, and product information inquiries. It can quickly and accurately answer customer questions, provide round-the-clock service, and significantly improve customer satisfaction. Furthermore, it can lighten the workload of manual customer service and enhance business operational efficiency. It also features proactive customer engagement and personalized customization, which can further elevate the customer experience.
Target Users :
Suitable for all types of e-commerce businesses, Airkit.ai can help enterprises improve customer satisfaction, reduce the workload of manual customer service, and enhance operational efficiency.
Total Visits: 105
Top Region: US(100.00%)
Website Views : 95.2K
Use Cases
Customer: Why is my order still showing undelivered?
AI Customer Service: Hello, I've checked your order information. Due to temporary stock shortages for the items you ordered, we are accelerating replenishment. The estimated delivery is within the next two days. We apologize for the inconvenience caused. We will process it as soon as possible. Please stay in touch and thank you for your understanding and support.
Customer: The quality of this dress is poor, I want to apply for a return.
AI Customer Service: Hello, thank you for your feedback. Please repackage the undamaged item with the tags and invoice. We will arrange for a dedicated person to pick up the return. The refund will be credited back to your original payment method within 3-5 working days after we receive the returned goods. Please keep your return shipping invoice. We will compensate you for the return shipping costs by increasing the refund amount. Thank you for your support, and we will continue to improve our products and services.
Features
Order Status Update
Return and After-sales Service
Order Issue Resolution
Product Information Inquiry
Proactive Customer Engagement
Personalized Customization
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