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Customeriq
Overview :
CustomerIQ is a powerful, flexible, AI-powered team customer research platform that helps teams collect and synthesize customer feedback. It automatically captures every important piece of feedback your company has with customers, intelligently organizes and optimizes it, enabling rapid searching and analysis. Whether exploring customer pain points and preferences or searching for specific account issues, CustomerIQ can quickly provide you with answers.
Target Users :
CustomerIQ can be used in various scenarios, including customer service, product design, and market marketing. It helps teams understand customer needs, analyze product advantages and pain points, and provide targeted solutions.
Features
Auto-capture every important customer feedback
Powerful insights extraction capabilities, including speech/video transcription, text normalization, and automatic insight extraction
Quick search and synthesize analysis
Semantic search, clustering, and classification features
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