

Viable 2.0 Generative Analysis
Overview :
Viable is a platform that helps you deeply understand your audience and track weekly changes. Customers use our insights to improve NPS, reduce support ticket volume, optimize product launch timelines, and save operational costs through automated feedback analysis. Our natural language reports are filled with in-depth analysis and actionable insights, making you believe they were written by humans. Most importantly, all of this is done automatically.
Target Users :
Viable is suitable for a variety of scenarios, including product management, customer experience, customer research, market insights, and employee engagement enhancement.
Features
Analyze qualitative data using AI and GPT-4 technology
Provide key insights such as compliments, complaints, issues, and requests
Make data-driven decisions without spreadsheets
Applicable to sales call transcripts, customer support tickets, market research, employee surveys, and more
Provide in-depth analysis of user, location, and reason metadata
Ensure data security with SOC 2 Type 2 certification
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