

Viff.ai
Overview :
Viff.ai is an AI assistant that generates replies to customer reviews with a single click. It helps hotel managers save time, increase response efficiency, and ensure consistent and professional responses. Viff.ai can understand and reply to reviews in over 25 different languages and tailor its responses to match the hotel's brand voice and tone. By utilizing Viff.ai to respond to all reviews, hotel managers can improve booking rates and enhance customer satisfaction.
Target Users :
Viff.ai is ideal for hotel managers and anyone dealing with a high volume of customer reviews. It empowers them to save time and effort, boosting the efficiency of their response process. Whether addressing positive reviews or resolving negative ones, Viff.ai crafts professional and consistent responses.
Use Cases
A hotel used Viff.ai to reply to all customer reviews, resulting in an increase in booking rates.
A travel agency used Viff.ai to respond to a large volume of customer reviews, leading to improved customer satisfaction.
An online booking platform used Viff.ai to reply to user reviews, saving a significant amount of time and effort.
Features
Generate responses with a single click
Understand and reply to reviews in over 25 different languages
Learn the hotel's brand voice and tone for consistent replies
Covers a wide range of common topics in hotel reviews
Can handle any type of review, including challenging ones
How to Use
Install the Viff.ai plugin
Select the review text on the review response page
Click the Viff icon to generate a reply
Copy and paste the reply and send it
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