

Twig AI
Overview :
Twig is an AI-powered tool designed for customer experience (CX) teams, helping them respond to customer queries faster. It can read, analyze, and write responses from help documents, private data sources, and past support tickets. Twig provides reliable answers and relevant trustworthy sources. CX teams can control AI's responses and add custom knowledge as needed. Twig also offers multiple AI personas, each specializing in specific topics and CX roles. Twig simplifies the process of extracting data from third-party data sources and allows for personalized settings based on individual preferences. Twig also provides insights into AI usage and accuracy, helping teams monitor and improve AI performance.
Target Users :
Enhances customer experience team efficiency and response time
Features
Reads and analyzes customer queries
Writes customer responses
Provides reliable answers and trustworthy sources
Controls AI responses and adds custom knowledge
Multiple AI personas for different CX roles
Extracts data from third-party data sources
Personalizes the style and tone of responses
Provides insights into AI usage and accuracy
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